Q. I saved 6 journal articles in my folder and now they're gone! I signed in and I see articles from my Transitions course a year ago but not

I saved about 6 journal articles in my folder and now they're gone! I signed in and I see articles from my Transitions course a year ago but not the ones I saved yesterday. Is there a save button I missed?

Answer

Hi Suki,

I tried to reproduce the problem, and found that it was surprisingly easy. While in a database, but NOT signed in, I saved some articles to my folder, and it let me do it. It looked like they had been saved, but when I went to look, of course they were not in my folder because I had not been signed in to my account. EBSCO folders are not supposed to work that way. It should not look like it is saving anything when you are not signed into your account, and when you try, it should say that you are not signed in.

I guess the only answer to this problem is to make sure you are signed into your EBSCOhost account before you try to save articles. I know that is not a satisfying answer, but that is all I have.

Good luck,

~Roslyn Levy

I just tried this again, and noticed something else. If you are not signed into your account, yes, EBSCOhost will let you save things to your folder. Before you leave the browser, if you click on the folder icon to see what is in your folder, you will see a message near the top of the screen that says "To store these items in the folder for a future session, Sign In to My EBSCOhost." If you sign in then, these articles will be added to your folder. So, sign in before or sign in after you add articles, but definitely SIGN IN.  :-)

  • Last Updated Nov 02, 2016
  • Views 17
  • Answered By Roslyn Levy

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